July 15, 2016 Maurice Donovan

New Car Servicing

AAAA – New Car Servicing Brochure -Digital

Passion and excellence

Passion and excellence

The Australian Competition and Consumer Commission (ACCC) have recently
provided updated information regarding consumer rights and servicing cars
As an independent workshop owner, you may sometimes be asked by a customer or vehicle owner if they’ll be
voiding their new car warranty if you service their car.
The answer depends on whether the warranty is offered by the manufacturer or if it’s an aftermarket extended
warranty plan offered by the dealer. The difference is outlined on the opposite pages.
In the case of a manufacturers warranty (and provided you service the vehicle in accordance with any specified
requirements), you can confiidently assure your customer that;
Their manufacturer’s warranty will remain valid and so will their
protection under the Consumer Guarantees Regime.
TO SERVICE OR NOT:
MAINTAINING VEHICLES UNDER WARRANTY
under warranty. This information is consistent with previous guidance that the Australian Consumer Laws (ACL)
gives car owners a guaranteed level of protection for vehicles they buy and that this guarantee applies regardless
of any other warranty offered by a vehicle manufacturer.
Furthermore, there is NO REQUIREMENT under the Australian Consumer Law (ACL) for a vehicle to be
serviced by an authorised dealer in order for the consumer guarantees to apply.

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Repco Authorised - 12 month 20,000 km National Warranty